When Conflict Hits Close to Home: My Recent Wake-Up Call
Several days ago, I was busy writing about ways to resolve conflict when an email landed in my inbox that made my stomach churn and my heart race. It didn’t say much outright, but the message between the lines was clear: a colleague was upset with me over something I...
How to Make Training Stick – Just Like In the Olympics
Ever wonder why Olympic athletes don’t rely on short training and workshops to reach the top? They don’t just show up, take a class, and expect to win gold. Instead, they commit to years of rigorous training, coaching, and practice. The truth is that achieving...
From Miscommunication to Collaboration: How to Bridge Communication Gaps and Build Stronger Teams
Lately, I’ve been thinking about what helps people communicate more effectively in the workplace. When I work with teams, they usually tell me that communication among team members is challenging. They say things like, “No one is listening; instead, they talk over one...
Work Relationships Are Complicated
Sometimes, working with colleagues, we encounter a few bumps in our working relationships. Maybe someone said something that offended us. Maybe we weren’t sensitive enough to a situation one of our teammates was dealing with. Work relationships are complicated. We...